Returns
Return of the product is available only in given circumstances:
- The product will be returned for replacement only.
- The product will be replaced if wrong product is delivered.
- The product will be replaced if defective product is delivered.
- The product will be replaced if wrong size is delivered.
- The customer have to inform us within 24 hrs/ 1 day after delivery for return.
- The product should be in its original packaging.
- No replacement or exchange in disliking of product.
How to return the product for replacement:
- Make Sure to make a parcel opening video if you see that parcel is damaged.
- Inform Us within 24 hrs/ 1day after delivery by call or Whats app on : +919781399649 or you can email:info@touchwoodstore.in
- After inspecting your problem we will generate pickup for return.
- We will send you parcel label for return on whats app or email.
- You have to print and paste it on the parcel.
- You have to pay ₹300/- for return generated for replacement.
- Our courier boy will call you for pickup.
- As the product reaches us we will send you the new product.
Refunds
No refunds for COD as well as prepaid Orders only returns available for replacement of products.